Customercare/service Medewerker - Machelen, België - Leica Geosystems AG - Part of Hexagon

Leica Geosystems AG - Part of Hexagon

Geverifieerd bedrijf

Machelen, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

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As a Customer Care/service Coordinator, you will be part of a small but motivated and dynamic team.

Together with your colleagues, you strive to always offer the best service and quality to our customers within the extensive package of products and services.

In your work, you consider quality a high priority. You enjoy telephone and face-to-face contacts with our clients.

Moreover, you are flexible, a real problem solver and you like to communicate openly and correctly with your colleagues and customers.

From daily telephone contact with customers and also through direct contact with customers at the counter, you get in touch with the wishes and needs of the customer and strive to achieve the best possible solution from your service-oriented attitude.

In this role,

Logistics holds no secrets for you and you punctually follow up the logistics process from A to Z, using SAP
You act as backup for 2 colleagues and participate in the planning of the maintenance and calibration activities carried out by the technical engineers
You handle complaints
You take care of contacts with suppliers
You maintain contacts with our partners, both dealers, offices in neighboring countries and the head office
Your tasks also include stock management together with our warehouse coordinator
Finally, you create commercial opportunities based on your flawless monitoring of customer needs and knowledge of the customers' instrument fleet.

TRAINING / COMPETENCIES / EXPERIENCE / PC SKILLS:

You enjoy working in a team
You have experience with Office 365 and SAP R/3, in a logistics environment
By nature, you are customer

- and service-oriented

A good dose of common sense and commercial flair are among your core competencies
You can persuade and negotiate well
You take responsibility
You have a feel for the sensitivities and bottlenecks in a customer care environment
Your flexible attitude and drive to strive for the highest customer satisfaction characterize you.
You are strong at multitasking, prioritizing and time management.

LANGUAGE SKILLS
You are bilingual Dutch & French and have a good knowledge of English

TRAVEL
Occasional travel abroad (Netherlands, UK, Switzerland)

About Hexagon

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Schedule: