Strategic Field Implementation Consultant - Gent, België - Lightspeed

Lightspeed

Geverifieerd bedrijf

Gent, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are seeking an experienced and highly skilled Strategic Field Implementation Consultant to join our dynamic team for the Benelux area.

As the Strategic Field Implementation Consultant, you will play a pivotal role in the successful implementation of Lightspeed Restaurant (K-Series) POS system for our highest value clients in the Benelux while fostering strong client relationships.

This role requires advanced expertise in POS technology and a proven track record of successful implementations.

You will collaborate closely with internal teams and high-value clients to ensure the successful deployment of our solutions, providing a white-glove, high-touch human experience.

What you'll be responsible for:

POS Solution Implementation:

Lead the endtoend implementation of POS solutions for our highestvalue customers, ensuring a personalized approach.
Ensure the configuration and customization of POS systems meet the unique requirements of each highvalue client. Develop and maintain strong client relationships, understanding their unique needs and goals.

Project Management:

Develop and execute comprehensive project plans for POS implementations, incorporating whiteglove service principles.
Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
Provide whiteglove service by anticipating client needs, addressing concerns proactively, and ensuring a seamless experience.

Client Communication and Relationship Management:

Serve as the dedicated point of contact for our highest value clients during the implementation phase, fostering a high human touch experience.

Conduct regular check-ins, building rapport and ensuring customer satisfaction.

Technical Expertise:

Collaborate with technical teams to address clientspecific configurations, customizations, and integrations.
Troubleshoot technical issues and provide solutions in a timely manner.

Installation of Hardware:

Provide technical support and guidance to clients during the hardware installation process.

Training and Documentation:

Conduct comprehensive, personalized training sessions for clients, tailoring the approach for their unique needs.
Develop and maintain detailed documentation for clients and internal teams.
Seek continuous improvement by gathering client feedback and adapting implementation processes accordingly.

Quality Assurance:

Ensure the quality and accuracy of POS system implementations.
Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.

Project Documentation:

Create and maintain detailed project documentation, including project plans, status reports, and postimplementation reviews.

What you'll be bringing to the team:

Proven project management skills with the ability to manage multiple projects simultaneously
Previous experience in the hospitality industry (restaurants, hotels, ect.);
Advanced knowledge of POS technology and solutions
Highly organized, selfmotivated and selfeducated; you will manage your own schedule;
Excellent communication (EN/FR) and interpersonal skills, with a strong emphasis on building relationships.
Strong attention to detail with an emphasis on customer service;
Flexible availability to work evenings and weekends;
Ability to travel to customer's sites within the Benelux area, occasionally to other sites in EMEA
Fluent in English and Dutch (bonus points if you also speak French)

Even better if you have, but not necessary:

Proven experience as a Field Implementation Consultant in the POS technology industry
Passion for technology
Self starter that seeks to identify and improve processes
Experience with high GTV clients in the hospitality industry

What's in it for you:

An environment that encourages initiatives and leadership
Work with highly talented people who are as passionate about their craft as you are
Work from home and Internet allowances
Transit allowance
Lightspeed share scheme (we are all owners)
20 legal + 5 extralegal paid vacation days
Pension contribution and holiday allowance
Health and wellness benefit of €400 per year
Paid leave and assistance for new parents
Mental health online platform and counselling & coaching services
Language classes & LinkedIn Learning license
Food & drinks, daily office lunch
Yoga & bootcamp classes
Central office

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in M