Senior Workforce Planning Analyst - Ghent, Flemish Region

Alleen voor geregistreerde leden Ghent, Flemish Region, België

1 maand geleden

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Senior Workforce Planning Analyst Purpose To support business success by developing precise workforce forecasts and capacity plans that balance customer needs with operational efficiency This role not only leverages data analysis modeling but also translates insights into strategic recommendations that influence hiring scheduling resource allocation Through collaboration with leadership operational teams the Senior Workforce Analyst ensures the organization maintains optimal staffing levels to deliver excellent service while managing costs effectively driving continuous improvement through data-driven decision-making Our joint mission Lightspeed powers businesses globally We transform unifies digital physical operations enabling multichannel sales expansion global payments financial solutions supplier networks We re passionate about enabling people do best work We dream big looking for people who do same With us career milestones happen often we celebrate every one Come work find out where your career take you at Lightspeed What Role Involves Create forecasts call/email chat volumes arrival patterns ensure schedules meet business requirements supporting team wellbeing Develop short long-term forecasts historical data business inputs scenario modeling Present insightful analyses explain performance trends recommend actions improve efficiency service outcomes Create strategic workforce plans influence hiring shift structures resource allocation Partner leadership operations ensure workforce strategies support business objectives Deliver data-driven insights visual reports inform decision-making optimize performance Analyze report daily weekly monthly shrinkage recommending targeted improvements backed by data Use advanced analytical tools WFM systems modeling forecasting reporting Lead initiatives improve forecasting accuracy insight delivery workforce planning processes Act key advisor workforce-related strategies long-term operational planning capacity optimization And Day queue management schedule adherence Building business cases FTE requirements KPIs How You Know Kicking Ass Each department achieves OKRs Leadership confident informed decisions Insights analysis drive tangible improvements Experience Strong grasp modelling forecasting apply concepts plan strategically Tech-savvy spreadsheets WFM tools comfortable Excel Google Sheets WFM system crunch model visualize Data powerhouse dive complex problems spot trends make sense messy Data storyteller influencer build relationships communicate insights inspire action across teams Get stuff done pressure prioritizing meeting deadlines keeping things moving busy Must have minimum years experience in this role Attributes Skills Curiosity drives dig deeper uncover story behind numbers Confidence challenge question recommend better ways working Self-starter mindset see what needs doing make it happen Strong communicator make sense insights Always thinking how insights turn impact Some things all do MAKE IT HAPPEN Own successes setbacks along way Stay curious act boldly check blind spots Only look back learn MAKE IT TOGETHER Win celebrate team Help each other grow bringing out best each other Work together take impossible challenges energy positivity MAKE IT HUMAN Bring authentic selves work create space everyone succeed Support trust respect Welcome unique perspectives recognize essential parts something bigger Communicate kindly candidly Make It About Customers Period Make It Data Driven Champion analysis anecdotes remain open-minded Ask hard questions consider context make informed decisions Make It Matter Measure ourselves impact Deliberate strategic what we do deploy resources thoughtfully acting owners To all recruitment agencies Lightspeed does not accept unsolicited agency resumes If we have directly engaged company supply candidates specific vacancy Lightspeed will responsible fees related unsolicited resumes
Lightspeed proud equal opportunity employer committed creating inclusive barrier-free workplace welcomes encourages applications people disabilities Accommodations available request candidates taking part aspects selection process Where from here Obviously mutually beneficial want step into love pride come every day For glimpse our world check out career page here Lightspeed building communities commerce need people backgrounds lived experiences That Who Are Powering businesses backbone global economy Lightspeed one-stop commerce platform helps merchants innovate simplify scale provide exceptional customer experiences Cloud commerce solution transforms unifies online physical operations multichannel sales expansion global payments financial solutions supplier networks Founded Montral Canada in dual-listed New York Stock Exchange NYSE LSPD Toronto Stock Exchange TSX LSPD Teams North America Europe Asia Pacific serve retail hospitality golf businesses over countries Handles information accordance Applicant Privacy Statement
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