Call Center Team Leader - Brussels, België - AMA European Consulting

AMA European Consulting

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

Are you a dynamic and inspiring leader, passionate about management and driven by operational excellence? Are you looking for a fast-paced environment and have a strong interest in financial and banking products?

If so, we have the perfect opportunity for you

Job description:

As a Banking Operations Team Leader, you will assume a team leadership role essential to ensuring a smooth and efficient process of onboarding new customers into the bank's credit and lending services.

Your mission is to drive employee engagement, ensure the team achieves its objectives and maintain a high level of service, which involves stimulating the interest of potential customers, explaining banking services, collecting and verifying enrolment documents and ensuring customer satisfaction.

Main responsibilities:

Lead, coach and mentor a team of 10 employees, fostering a dynamic and creative work environment.
Set clear goals and priorities and actively monitor progress to achieve desired results.
Cultivate a culture of feedback and create an ongoing development plan for team members.
Collaborate with management to improve procedures and increase operational efficiency.
Act as point of contact for sensitive internal and external files.
Ensure compliance with quality standards and regulations.
Use your expertise in MS Office and various IT tools for effective team management.

Education and Certifications:

Education: Bachelor's or Master's degree preferred.
Certification: Febelfin certification (nice to have).
Language skills: Written and spoken Dutch and French, thorough knowledge of English.
Experience: At least 3 years' relevant managerial experience, including technical and commercial expertise in call center management, operational management and sales.

Soft skills:

Strong communication, diplomacy and customer orientation.
Ability to work independently, manage stress and adapt flexibly.
Problemsolving mentality, accuracy and precision.
Demonstrated leadership and teamwork skills, with an emphasis on empowerment and a sales mindset.

Location