Assistant Front Office Manager - Brussels, België - The Dominican
Beschrijving
Objectives and tasks:
- Supporting Management of
Front Desk Team:
_
- Supervises and manages employees. Managing all daytoday operations. Understanding employee positions well enough to perform duties in employees' absence
- Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
- Ensures employee recognition is taking place on all shifts
- Establishes and maintains open, collaborative relationships with employees
- Operation & Daily tasks:_
- Ensuring proper billing and charging of all accounts
- Handling and follow up on all guests' requests
- Answering the telephone
- Learn to work at all the different shifts, morning, afternoon and night
- Support the Front Office Manager in the daytoday operations of the Front Office department
- Exceptional Customer Service:_
- Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards
- Sets a positive example for guest relations
- Handles guest problems and complaints effectively
- Checkin and checkout of our international guests and groups according to The Dominican hotel standards
- Interacts with guests to obtain feedback on product quality and service levels
- Displays outstanding hospitality skills
Qualifications & requirements
- Diplomatic
- Analytical
- Structured
- Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
- Having perfect writing and speaking skills
- Having an eye for details
Benefits:
- Company events
- Eco vouchers
- Travel reimbursement
Schedule:
- Day shift
- Evening shift
- Flexible hours
- Night shift
Supplemental pay types:
- 13th month salary
- Night shift
- Sunday or public holiday pay
Experience:
Hotel Front Office: 4 years (preferred)
Language:
- French (preferred)
- English (preferred)
- Dutch (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location:
One location
Meer banen van The Dominican
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