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Support Specialist, Hospitality - Gent, België - Lightspeed Commerce

Lightspeed Commerce

Geverifieerd bedrijf

Gent, België

4 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.

Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.

What you'll be doing:

Working with a truly global, multilanguage 24x7 team across APAC, EMEA and NOAM
Flexibility on working days and shifts (weekends included)
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Work within our customer support platforms to document, track and resolve interactions
Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
Advocate and promote improvements to our products and services
Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

What you'll be bringing to the team:

Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in Dutch
Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Even better if you have, but not necessary:

Experience or knowledge of the Hospitality industry
Experience supporting a SaaS product
Computer networking experience or interest

Even better if you have, but not necessary

Passion in technology;
Working knowledge of Mac OS and basic knowledge of HTML/CSS;
Hospitality experience;
French written and verbal communication skills;

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you:

400euros annually towards Health and Wellbeing
Opportunity to join a growing team, in a fastpaced, highgrowth company
Work with a team of incredibly talented and forwardthinking people
Work for a team that values hard work, and knows how to celebrate the wins
Amazing benefits & perks, including equity for all Lightspeeders

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.