Onsite Support Technician First and Second level of support - Evergem, België - EVERIENCE

Beschrijving

• Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal).
• Assist and inform the user according to the request and within the limits of the scope of intervention.
• Provide support for computer systems in case of hardware and software incidents.
• Provide support for mobile devices in case of hardware and software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems.
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
• Carry out maintenance interventions.
• Carry out the preparation and installation of workstations and software.

• Good technical knowledge of Workplace environment and end-user services: MS Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory expertise.
• Expertise in troubleshooting, sufficiently solid expertise to meet the infrastructure support needs and handle certain workstation-related issues.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment.
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.
• Spoken languages: English (fluent), Dutch (native)

• Sector: chemical industry
• Location: based in Ertvelde
• Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities