Senior Servicenow Reporting Expert - Brussels, België - Sparagus

Sparagus

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Introduction / Context:

We are looking for a ServiceNow expert to reinforce the SN Competency Centre and help to setup and operate the ServiceNow Platform and ITSM Tools.

The ServiceNow Competency Centre main responsibilities are:

Monitoring, administration and troubleshooting of integrations of ServiceNow with other corporate systems.
Managing ServiceNow releases from subproduction to production environments and version upgrades.
Testing of new features, functionalities, and releases.
Liaising with users and customers for incidents and requests.
Liaising with ServiceNow for monitoring the ServiceNow platform and raising incidents to ServiceNow.
Knowledge transfer with the team and other EC teams and users.

Profile:

The principal function will be to help and guide the service owner and users in the context of building and maintain the reporting capabilities.
This position requires valuable experience of ServiceNow roles as 'Reporting
Performance analytics expert'.
Seniororiented profile to focus on reporting activities on the ServiceNow Platform.
Technical resource who partners with business analysts, consumers of the platform, to craft meaningful dashboards, reports, and create analytical representation of the data.
Enforces the governance surrounding all reporting.
Makes recommendations to improve the use of reporting and analytics to drive outcomes.

Required skills:

Preferred skills:

Required languages:

The language requirements include oral and written fluency in EN or FR (preferably both).

Working conditions:

Work shifts of 8 hours daily basis from Monday to Friday.
Work location: Office located in the centre of Brussels 3 days onsite is mandatory.
Remote work possible : 2 days/week