Customer Care Specialist - Brussels, België - Golden Palace Casino & Sports

Golden Palace Casino & Sports

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

CUSTOMER CARE SPECIALIST

As Customer Care Specialist, you will:

Guide customers through the desktop and/or mobile devices to assist them in using our services and products;
Help to resolve customers' queries;
Escalate and follow up internally and externally customers' queries;
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities;
Work closely with other departments like Controlling, Product, Legal and CRM to ensure a positive and safe gambling experience;
Speak on behalf of customers by providing useful feedback on their experiences;
Support your colleagues and contribute to a great team atmosphere.

Skills and Experience

Prior experience in a customer support environment is a plus;
Some knowledge of tools such as Atlassian or Freshdesk;
Understanding of Belgian regulation related to online gaming is an asset;
Good writing skills in French, Dutch and English;
Excellent team spirit;
Experience of complex problem solving and able to multitask in a fastpaced environment;
Flexible in your organization, your availabilities (day shift system including weekend and bank holiday);
At ease interacting with all types of clients.

Our offer
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Possibility of working entirely remotely and offering flexibility in terms of organization (limited to Belgium);:

A position within a fast expanding, innovative and dynamic department;
A company offering flexibility and development opportunities;
A competitive salary aligned with your profile including an extra legal package: meal vouchers, Insurances, transport compensation, etc.