Customer Support Analyst - Anderlecht, België - Llama Group

Llama Group

Geverifieerd bedrijf

Anderlecht, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997.

It now has a vibrant and committed community of 80 million active users worldwide.

We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.

We are looking for a Customer Support Analyst to reinforce our team. Are you ready to come and shape the future of the music industry with us?

What you'll do

Collaborate with the external Support team
Guarantee that the level of service stays the same anywhere, anytime
Define, optimize, and improve the Support workflow on Zendesk
Communicate with Users and help them make the best out of our products
Bring satisfying answers that meet and exceed quality of service KPIs, each category of user bearing its own very diverse challenges
Propose user journey improvements at each contact points throughout the user help center

Your profile

Already a first experience in Customer Service
Hands on Zendesk is required
Familiarity with project management tools, like JIRA/Confluence, Kanban board
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Excellent communication and interpersonal skills
Fluent in English. Any knowledge of French, Spanish or Dutch is a plus

What we offer