Service Desk Agent Ieper - Adecco Staffing-Belgium

Adecco Staffing-Belgium

Geverifieerd bedrijf

Ieper, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our client designs, develops, tests and markets advanced integrated semiconductor products.

Our devices meet the world's growing demand for greener and safer cars that are fun to drive, smarter appliances, modern medical devices and conscious buildings.

Working at our client means working with innovative, enthusiastic colleagues. With over 1,500 people in 12 countries on 3 continents, Melexis is rapidly growing.

As a 1st Line Service Desk Agent, you will work in an experienced team that is the first point of contact for internal users dealing with all kinds of IT problems.

You will co-represent the IT (support) department towards the local site management, partners and suppliers.

More specific you will:
Work on 1st line incident and request management (following existing procedures to fix incidents and resolve requests).

Install, maintain, repair computer hardware and peripherals.

Install and upgrade software.

Keep accurate records of IT hardware, order equipment if needed.

Support networking, conferencing and IP telephony devices.

Implement and supervise IT safety and security regulations.

Create and maintain manuals and procedures.

Profiel:
Minimum 2 years in IT environment

Strong knowledge of Windows 10, Linux, Android

Understanding of Windows/Linux based networking

Understanding computer hardware

Good people skills and patience

Good written and verbal communication skills in Dutch and English

Good analysis and troubleshooting skills

You are a continual (on-the-fly) learner

Understanding of the ITIL framework is a plus

Aanbod:
A challenging job in a dynamic high-tech international environment.

An enjoyable, team-oriented and professional atmosphere in a flat-structured organisation with collaborative culture.

The opportunity to take ownership of your professional passion and build an enjoyable career.

Versatile development opportunities in the leadership or expert track.