Eba Programme Support Assistant - Brussels, België - Enterpryze Consulting Ltd.
Beschrijving
**EBA Programme Support Assistant (Acquisition)-
Working Location:Brussels, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 4 years post-related experience
- Current experience and demonstrable skills in testing and support of ERP systems based on Oracle E-Business Suite (EBS)
- Excellent functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite)
- Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another
- Knowledge of incident management processes, and experience in this area
- Understanding of Acquisition business structures, data and reporting
- Experience in documenting business processes and procedures
- Exposure to working in the public sector
DUTIES/ROLE:
- Support Neo eProcurement external users (Suppliers) on Neo Service Desk (JIRA ticketing tool) under mínimal or no supervision
- Support NCI Agency Master Data Management Team in their daily work (for example and not limited to: Neo registration of Suppliers; master data entries and modifications in EBA)
- First line functional support for Acquisition users of EBA, resolving daytoday operational problems in support of EBA Business Support Office (BSO)
- Liaise with Second Line support (IT) to document functional requirements/errors of EBA through EBA BSO
- Design and develop reports and dashboards, provide access control to Business Intelligence users, and provide expertise for the maintenance of metadata
- Support User Acceptance Testing and provide assistance in upgrades and patch releases to the Acquisition EBA/Neo system
- Provide technical and functional expertise to EBA Acquisition users and related stakeholders
- Support change process for introduction and integration of new functionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCI Agency
- Support producing detailed WIKI guidance, business processes and other documentation, as needed, related to Acquisition processes used in EBA/Neo
- Work independently without the need for supervision
- Support audit reviews as needed
- Build strong relationships with other strategy and policy staff as well as System Functional Administrators inside and outside NCI Agency
- Performs other duties as may be required
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