Service Desk Operator - Brussels, België - Sopra Steria

Sopra Steria
Sopra Steria
Geverifieerd bedrijf
Brussels, België

1 maand geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving

Sopra Steria Group, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group positioned itself as a preferred partner for major companies and organizations; especially those looking for the best use of digital technology for their development and competitiveness.

Sopra Steria is looking for a "
Service Desk Operator" to strengthen its team


As a System Desk Operator, you will play a crucial role in supporting our organization's computer systems, ensuring their smooth operation and providing technical assistance to end-users.

This position requires a strong understanding of IT infrastructure, exceptional troubleshooting abilities, and excellent customer service skills.


Your Responsibilities:


  • Provide technical support: Respond promptly and efficiently to enduser requests for assistance with computer hardware, software, and networkrelated issues.
  • Troubleshoot system problems: Identify and resolve hardware and software malfunctions, operating errors, and network connectivity issues in a timely manner.
  • Perform system monitoring: Monitor the organization's computer systems and network infrastructure to identify and address potential problems before they impact operations.
  • Incident management: Log all technical issues reported by endusers and track them through to resolution, ensuring that problems are effectively resolved within established service level agreements (SLAs).
  • Maintain system documentation: Document troubleshooting steps, system configurations, and resolutions in a knowledge base to facilitate future issue resolution and enhance support efficiency.
  • Stay updated with technology: Stay current with emerging technologies, industry trends, and best practices to enhance knowledge and contribute to the continuous improvement of the IT infrastructure.
  • Hardware and software procurement: Assist in the evaluation, procurement, and deployment of new computer hardware, software, and peripherals as needed.
  • Compliance and security: Adhere to IT policies, procedures, and security protocols to safeguard organizational data and ensure compliance with relevant regulations and standards.

We Offer:

Do you want to be part of a Great Place To Work certified company?


We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries.

We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.


If you want to boost your career and join a growing European leading IT services company, do not hesitate to check this opportunity and send us your resume.

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