German Customer Support Advisor - Ghent, België - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Ghent, België

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    Beschrijving

    Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro

    About Us:

    Our team is dedicated to delivering exceptional support to customers across Europe. With a focus on proactive problem-solving and outstanding customer service, we're committed to solving client's problems smoothly and efficiently.

    Role Overview

    This role involves providing support for international breakdowns and utilizing language skills for effective communication and resolution. Responsibilities include taking ownership of incidents, coordinating with repair dealers, and updating customers on progress. Proactive problem-solving and teamwork are essential for ensuring customer satisfaction.

    Key Responsibilities:

    • Support customers with international breakdowns using multi-lingual skills.
    • Take full ownership of breakdowns regardless of location, providing customers peace of mind.
    • Maintain regular communication with repair dealers and update customers on progress.
    • Employ a creative and proactive problem-solving approach to ensure customer support.
    • Emphasize teamwork and collaboration as foundational aspects of the role.


    Qualifications:

    • C1/C2 proficiency in German
    • C1 proficiency in Czech
    • C1 proficiency in English


    Why Join Us:

    • Attractive Salary: Competitive compensation packages reflecting your skills and experience, ensuring recognition for your hard work.
    • Health and Life Insurance: Comprehensive coverage demonstrating our commitment to your well-being.
    • Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
    • Shift Allowance: Additional compensation for working shifts, acknowledging your flexibility.
    • Opportunity for Growth: Potential for career advancement within the company, encouraging professional development.
    • Hybrid Work Model: We offer a flexible hybrid work model that provides you with the freedom to balance your work and personal life effectively, ensuring a healthy work-life balance.

    Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you