Desktop Support Specialist - Brussels, België - H-Tech Supports
2 weken geleden
Beschrijving
Exp: 2+ years
Base Skill Set:
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windowsbased environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O36
- Support of End User for video conferencing
- Support of mobile devices
Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system, printer and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Requirements:
Base Requirements
- Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Selfstarter that is able to collaborate actively with others in a crossfunctional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technical skills with agility to reprioritize as necessary
- Skilled in documenting written troubleshooting steps and instructions
- Business professional attire
Benefits:
we need dedicated engineer who is available for at least one year and more. with vaild work permit or ID Card
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