Iam/lam Helpdesk Support Agent - Brussels, België - Salt

Salt
Salt
Geverifieerd bedrijf
Brussels, België

4 weken geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving

IAM/LAM Helpdesk Support Agent - Banking Client - Brussels or Krakcow

Duration: 1 year

Rate:
€ pd


Within our IDAM Operations stream, we are looking to hire a
Helpdesk Support Agent to join our LAM Product Support team.


In this role you will:

  • Assist in performing actions on predetermined 'quick wins' for highlighted issues
  • Be the link between end users and our internal second or third line teams
  • Ensure correct f/u and management of escalations or prioritization requests
  • Help educate our end user communities on IDAM related topics
  • Contribute to the creation of a security driven mindset across the end user estate
  • Participate to a shift based schedule (3 shifts: 08:3016:30, 09:0017:00, 09:3017:30)

You will bring:

  • A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance
  • A strong interest in identity and access related matters
  • A client focused mindset
  • Knowledge in ServiceNow as ticketing tool is a strong plus
  • Knowledge in Access management tools (Sailpoint), processes and services is a strong plus
  • Strong analytical and problem solving skills
  • Team spirit mindset
  • The ability to demonstrate empathy with end users while maintaining strong focus on security principles
  • Strong communication skill s(excellent English, both speaking and writing, is a must. Knowledge of Dutch/French considered a plus)
  • Eagerness and ability to learn quickly
Please do send across an up to date CV to (see below)
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