E-commerce Operations Coordinator - Brussels, België - Louis Vuitton

Louis Vuitton

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

POSTE
Would you like to join a dynamic and multicultural Service Centre environment, while also working for the world's most prestigious luxury brand?

Please note that applicants must be able to start as of January 2023.
In Louis Vuitton's European Client Services Head Office based in Brussels, as part of the Back Office team, you will ensure that all LV Europe e-Commerce operations are processed with efficiency, you will as well interact with our clients providing them with the best experience, with third party vendors and with cross functional teams:

Perform fraud prevention activities, order review and processing as well as researching and solving post sales issues
Act as first point of contact for and offer a support role towards the Front Office team to answer all questions related to eCommerce orders
Hold morning briefs and training session for the eCommerce country Front Office advisors
Follow up on and track resolution of clients' orderrelated complaints
Actively monitor the order flow lifecycle and identify any stuck orders
Act as point of contact for queries by accounting department
Follow up & resolution of shipment and delivery issues
Monitor and process returns, exchanges and refunds
Fraud screening: accurately review all order data using a variety of tools to identify high risk transactions
Analyze fraud data in order to identify and counter behavioral patterns
Represent chargebacks and claims to minimize financial loss
Liaise closely and crossfunctionally with other teams and departments within Vuitton (e.g; Country HQ, Accounting, Warehouse, AMS/Osiris, Stores) as well as external service providers
Technical troubleshooting and raising of incidents as well as some testing on new launches

PROFIL

Bachelor's degree required.
Experience or knowledge of fraud trends and behaviors, and credit card industry
Good knowledge of cultural and geographical specificities of the ecommerce countries
Ability to use good, sound judgment to evaluate situations in decisionmaking
Excellent organization and prioritization skills; ability to multitask and detail orientation
Work autonomously and demonstrate a positive and enthusiastic attitude
Strong internet research and overall computer proficiency skills are a must
Ability to work independently as well as closely with other team members.
Capable of treating an important mass of information simultaneously
Ability to meet deadlines in a fast paced and multicultural environment
Flexibility and willingness to adjust to organizational needs, particularly during peak seasons (also weekends and public holidays)
Fluent in English, any other language(s) a plus.