Eu - Support Manager - Brussels (Nearsite) - The White Team

The White Team

Geverifieerd bedrijf

Brussels, België

6 dagen geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

NATURE OF TASKS

The tasks involved include:

Organization, implementation, and maintenance of Information Systems (IS) support.
Coordination of support teams.
IS Service management.
Coordination with the project teams.
Coordination of wiki sites, collaborative sites, or social networks.
Followup of service quality.
Management and followup of user requests.
Guidance regarding the use of information systems.
Management of incidents related to information systems; organization of reporting.
Conception and organization of user documentation for information systems.
Conception and management of IS and ICT trainings.
Participation in user, service, and project meetings.
Elaboration and implementation of relevant support processes.

LEVEL OF EDUCATION
As stated in Article of DIGIT-TM II Service requirements, the minimum educational qualification for lot 1 is a level of education corresponding to level 6 of the European Qualification Framework, as follows:

A bachelor's level or 3 years of higher education.

SPECIFIC EXPERTISE AND TECHNOLOGIES

Knowledge in enduser assistance or support of information systems.
Knowledge of wiki, collaborative sites, and social networks.
Good reporting skills.

KNOWLEDGE AND (NON-TECHNICAL) SKILLS
The necessary knowledge and skills for the performance of the tasks include:

Good IT skills.
Excellent communication/writing skills.
Ability to give presentations.
Ability to participate in multilingual meetings, with good communication skills.
Capability of working in an international/multicultural environment, rapid selfstarting capability, and experience in working in a team; leadership capability.
Able to cope with the needs of multilanguage site deployment.
Capability of integration in an international/multicultural environment, rapid selfstarting capability, and experience in working in a team.
Ability to participate in multilingual meetings.
Ability to work in a multicultural environment, on multiple large projects.
Excellent Team Player.
Ability to understand, speak, and write English (C1), French (C1) will be an advantage.

CERTIFICATION AND/OR STANDARDS

Optional certification:
ITIL foundation certification.