In House Customer Support - Brussels, België - bioMérieux

bioMérieux

Geverifieerd bedrijf

Brussels, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

A family-owned company, bioMérieux has grown to become
a world leader in the field of in vitro diagnostics.

For almost 60 years and across the world, we have imagined and developed
innovative diagnostics solutions to
improve public health.

Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

What will your responsibilities be within bioMérieux?

Main Accountabilities include:

Answer internal/external customer inquiries.
Report all requests in our customer relationship management system to guaranty traceability according to company's standards and regulation. Accurately follow the setout quality processes and vigilance.
Advise, guide, and provide the necessary technical & scientific support to customers who contact the helpdesk.
Interact with internal departments (customer service teams, sales, marketing, supply chain, installed base and quality assurance) to achieve endtoend solutions for our customers
Lead the troubleshooting analysis, diagnose, and bring the solution to the customer by remote resolution or by dispatching to technical field experts or global support, follow up and ensure customer satisfaction to avoid disruption at customer site. Contribute to a smooth interface between remote & field activities.
Lead launch/implementation of new products, methodologies, and processes to handle customer request with efficiency
Identify service sales leads and opportunities.
Ensure proper internal/external feedback.
Perform other administrative and customer support related tasks as required: participate in projects, continuous improvement of internal processes & procedures.

Who are you?

University education or equivalent in microbiology, biotechnology, molecular biology, immunology or at least 3 years of laboratory experience.
Verbal and written communication skills
Strong customer and solution oriented skills
Active listening, empathic, assertive
Stressresistant and able to analyze & manage critical inquiries
Confident, thorough and attention to detail
Organized, rigorous and autonomous and able to make decisions (reactive)
At ease in digital environment (MS Office knowledge is key, Salesforce knowledge is preferred)
Fluent English and Dutch with a good level French