IT Business Partner - Brussels, België - DHL

DHL

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."

We are currently seeking a IT Business Partner to join our Service Logistics team where you will perform IT analyses, IT solutions design and IT implementation activities for existing and new customers.

You'll also provide IT consultancy to the EMEA client support services, Operations teams and existing customers. Preferred location is Belgium or Budapest.

Your responsibilities at a glance:

General Management
Participate and add value to the overall performance of the IT organization.
Participate in IT Team meetings and actively contribute and support.
Ensure you have the training needed to support your daily work activities.
Create and maintain strong relationships with the global IT product management and project delivery teams.
Ensure QMS (quality management system) processes are being adhered to.
Internal
Provide IT consultancy and effective IT support to the EMEA CSS and Operations teams in the management of their IT initiatives.
Provide support to the IT Account management and Business Development lead with the definition of IT solutions for new customer implementations
Analyse, design and implement IT changes for existing customers (CRF's)
Translate business requirements into functional and system requirements. Hand over system requirements to development partner for development/enhancement of new/existing IT solutions.
Responsible for IT testing of new solutions / enhancements to existing solutions.
Ensure successful handover of solutions to the IT Support teams
Provide project IT cost transparancy, when acting as IT worsktream lead.
Deliver and maintain IT solution documentation (e.g. SRS, CoS) as needed.
Maintain close working relationships with the BPO (business process optimization) team, the global IT Product consultants and configuration teams and the B2B teams
External
Build strong working relationships with the Customer IT teams to ensure IT requirements are understood and translated into IT solutions.
Work with external vendors where necessary to ensure they have valid specifications and that delivery is made in a correct and timely manner.
When acting as IT workstream lead, work with the Business Project Manager to keep internal and external stakeholders informed of project progress