IT Process Analyst - Brussels, België - Pauwels Consulting

Pauwels Consulting

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

We want to strengthen our team of Process Analyst/Service Desk Lead/Change Manager for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on

Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional and personal growth.

Within our family of consultants you will also find a tight-knit community of IT professionals where you can exchange ideas, experiences, and maybe even discover new branches of the ever-evolving IT industry.

As a Process Analyst/Service Desk Lead/Change Manager, your main tasks will be:

You will document the current Service Desk operating model and identify the key tasks being performed including RACI / R&R
You will identify what will be the impacts for the Service Desk in terms of processes, operational activities and resources
You will design, document and implement the target support processes to be followed for the company endusers migrated on Windows Edition
You will define the new work instructions to be followed by the Service Desk teams in order to provide enduser support on Windows Edition
You will establish a transition plan to avoid any interruption of service while moving to Windows Edition
You will define a clear operating model to support the double run during the whole migration timeline (18 months) and identify / update the knowledge articles (endusers / 9936 agents) to be updated to support Windows Edition
You will define and implement the Change Management Plan to ensure enduser adoption is happening in the best conditions, including Communication Plan