Senior IT Service Manager - Brussels, België - Penguin Formula

Penguin Formula

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Company Description

We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects' solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication.

Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

Job Description:

Manage the development and implementation of services in order to meet the business needs;
Ensure maximum uptime, accurate and early incident response, appropriate configuration management, proactive maintenance and tuning;
Monitor and report on operations and on capacity consumption, and liaise with all (internal and external) stakeholders;
Manage and coordinate the service desk activities, ensuring that incident, problem, change, configuration and release management is delivered according to quality plans (FQPs) and to quality levels agreed in the Service Level Agreement (SLA);
Define KPIs, as well as the monitor and report on all quality indicators.

Qualifications:

A minimum of 10 years of experience in IT service management out of which a minimum of 3 years of recent specialized experience in IT service management of customsrelated IT

systems;

Extensive knowledge of XML, XSD, ITIL, SLA, OLA, SMT;
Extensive experience of largescale service support, service delivery, and business continuity;
Read and interpret BPM diagrams;
Excellent reporting skills;

Advantage will be, but not a must: