Junior Customer Support Representative - Rumst, België - Synergie

Synergie

Geverifieerd bedrijf

Rumst, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Wat zal je job inhouden?:

We are looking for someone with at least some initial experience in customer service. Good communication skills are a must

Language skills: English. Dutch is a big plus but not necessary.
Some experience in logistics (import, export or transportation) is required for the longer duration role, this is not necessary for the 6 month duration role.
Book/retrieve/amend orders and provide customers with immediate order confirmation
Assisting the CS colleagues in the process of incoming orders and enquiries from external and internal customers.
Manage the orders and due dates according CS KPI's (e.g. open pick lists, order intake, scheduled orders ).
Action requests from other CSR's in their absence (backup) to ensure a successful resolution of customers' issues and concerns.
Ensure to act in compliance with the Cummins philosophy of Customer Support Excellence.
Functional and technical skills: Fluent English language skills both written and spoken.
Time management

Teamwork skills:
Attention to detail. Collaboration/co-operation. Flexibility. Follow-up. Initiative. Integrity. Written and Oral communication. Listening.

Make sure all necessary documents are complete and handed over to the third party logistics partner to guarantee a smooth delivery to the customer.
Inform the customer of all Cummins services, including promoting the Cummins online ordering tool WebParts and other channels (e.g. EDI) to ensure the optimum service is selected to meet the customer's needs.
Handles all customer interactions in and out covering all channels (call/Mails/faxes)
Action requests from other CSR's in their absence (backup) to ensure a successful resolution of customers' issues and concerns.
Proactively inform the customer about the status of his orders, backorders and shipments. Run the necessary queries to obtain this info.
Invoice the customer based on the agreed conditions. Ensure all shipped parts are invoiced at month end and a maximum of the packed parts are shipped.
Assist CSRs when problems occur by assisting all involved parties to implement the appropriate recovery plan at a mínimal additional cost.
Act as a backup for other CS colleagues as requested to assist with other customer portfolios.

Wat zoeken we?:

Desirable: experience in an international Customer Service environment and or in a commercial position is an asset / Bachelor or likewise through experience.
Functional and technical skills: Fluent English language skills both written and spoken.

Other

European languages are an asset. Good level of PC skills and past CRM tool usage is a benefit.
Quality skills:
Analysis: gather relevant information to reply to customers' enquiries.
Business process understanding.
Managing work.
Feeling with problem solving.
Time management

.

Wat bieden we?: