Support Manager - Brussels, België - EUROPEAN DYNAMICS

EUROPEAN DYNAMICS

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Your tasks

Organization, implementation, and maintenance of (IS) support;
Coordination of support teams;
IS Service management;
Coordination of wiki sites, collaborative sites, or social networks;
Followup of service quality;
Management and followup of user requests;
Guidance regarding the use of information systems;
Management of incidents related to information systems; organization of the reporting;
Conception and organization of user documentation for information systems;
Conception and management of IS and ICT trainings.

Requirements:

University Degree in IT or related field, combined with professional experience of more than 13 years;
Minimum of 1 year's knowledge in enduser assistance or support of information systems;
Minimum of 1 year's good knowledge of ITIL;
Minimum of 1 year's knowledge of wiki, collaborative sites, and social networks;
Minimum of 1 year's good reporting skills;
Certification in ITIL foundation or any relevant certificate with regards to the Accessibility of IS;
Excellent command of the English language; Knowledge of the French language will be considered an asset.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference
(14958-9
/03/2023).

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent.

If you do not consent, we will not be able to consider the data you provide to us for future job openings.