Senior Customer Service Supply Chain Manager - Wilrijk, België - Coca-Cola Europacific Partners

Coca-Cola Europacific Partners

Geverifieerd bedrijf

Wilrijk, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Shake up your career and unleash your sparkling potential at Coca-Cola Europacific Partners. Join us to create the perfect blend of fun, flavor, and fulfillment.

Context

As Senior Manager Customer Service Belux you are responsibe for the realization of direct sales and the respect of commercial policy in Belux.

Besides that you are also responsible for the operationalizing of the customer service center and achieving the goal of maximum customer service at a minimum cost.

It's a central and coordinating role between all departments involved (field sales, logistics, finance & commercial).

Your job will involve:

Full responsibility for the daytoday operation of the customer service.
Steering and realizing the annual volume objectives and KPIs. As well as their communication to the team.
Manage headcount and OPEX budgets
Optimization and improvement of operational processes
Organise frequent consultations with different departments to meet expectations, as well as with other countries.
Lead, manage, coach, coordinate and integrate the employees' activities, using the tools provided by P&C.

This focuses mainly on three pillars:
attract, retain & develop the employees.

Profile must haves:

Great knowledge of Dutch, French and English
Experience in people management in a customer service

Profile nice to haves:

Great knowledge of dataflows and systems
Experience with SAP
An excellent communicator
Someone who always keeps an eye on the time and can build bridges between departments
A high adaptability mindset

In addition to a cheerful team, we provide:

A competitive salary
A company car
Real opportunities for career development within CCEP
Tailormade training courses for employees
Attractive nonstatutory benefits such as hospitalisation insurance (your partner and child(ren) living under the same roof are also entitled), disability insurance, a pension plan, a choice of dental insurance or sports and culture vouchers, a good work/life balance (50% teleworking for positions that allow it) and much more....

Who are we?
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world's largest independent Coca-Cola bottler.

With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world's most loved drinks brands, including Coca-Cola, Fanta, Sprite, Monster and Nalu to more than 600 million people.

Our recruitment vision
Job sharing is a practice whereby two people share the responsibilities and working hours of a full-time position. This approach offers unique flexibility, promoting a better balance between professional and personal life.