Junior Customer Support Specialist - Louvain-la-Neuve, België - CluePoints

CluePoints

Geverifieerd bedrijf

Louvain-la-Neuve, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

_Louvain-La-Neuve__, _
_Belgium__ _****- The Customer Support Specialists will collaborate with and assist internal teams to deliver high-quality support and contribute to the efficient setup of our internal and external users.
-
RESPONSIBILITIES

Maintain a high level of
customer satisfaction by delivering fast, highquality, and courteous customer support.
Perform all access management activities following established Quality Assurance processes and documentation, ensuring our compliance during frequent audits.
Investigate, escalate, and resolve issues and questions related to user access reported to the CluePoints Helpdesk, focusing on delivering an effortless support experience for our customers.

SKILLS
-
Excellent written and oral communication.

Attention to
detail is key.
Possess excellent interpersonal skills to interact consistently and effectively with customers, technical staff, project team members.
Understanding and adhering to complex procedures
Customer centric and a proactive mindset. Ability to adapt/respond to different types of characters and cultures. Commitment to deliver
highquality support to our clients.
Problem solving mindset and solution oriented.
Team collaboration is crucial in this position team player attitude is key. Will collaborate closely with more senior members of the team.
Ability to multitask, prioritize, and manage time effectively.

EXPERIENCE
-
Entry-level position: