IT Helpdesk Assistant - Brussels, België - Robert Half Belgium

Robert Half Belgium

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.

Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.

Our client is an international not-for-profit organisation founded over 20 years ago.

As an
IT Helpdesk Assistant you are providing support and technical aid to team members while assisting the IT Developer & Network Coordinator and the IT department across various tasks.

Primary
Responsibilities:

Diagnose, investigate, and resolve
hardware
and
software
issues.
Escalate unresolved problems to appropriate resources if unable to resolve independently.
Perform routine
maintenance tasks such as system updates, patches, and backups.

-
Monitor system performance and promptly address alerts or emerging issues.

Manage user accounts, permissions, and access control.
Configure and
deploy new devices for users.
Troubleshoot hardware problems and coordinate necessary repairs or replacements.
Initiate
contact with IT suppliers, comparing prices and ordering new equipment as required.
Maintain an
inventory of hardware assets.
Prepare user workstations, ensuring proper setup including computers, monitors, keyboards, docking stations, and cable management.

-
Document troubleshooting steps and solutions for common issues.

Provide IT induction training for new employees.
Assist with IT projects such as software upgrades, hardware migrations, and system integrations.
Offer
technical
support throughout project planning, execution, and testing phases

The requested
qualifications for this job include:

Proficiency in M365, Teams, SharePoint Online, Exchange Online, Intune, and Windows OS
Understanding of IT security principles
Strong
communication
skills and patience when assisting users
Ability to effectively communicate technical information to nontechnical users
Proficient in written and spoken
English:
Analytical thinking and a
problem-solving mindset
Willingness and ability for learning new technologies
Experience with Linux OS, scripting and automating is a plus
Familiarity with networking concepts is a nice to have