Technicien Support Informatique - Bruxelles Berchem-Sainte-Agathe, België - Belgafibre sprl

Belgafibre sprl
Belgafibre sprl
Geverifieerd bedrijf
Bruxelles Berchem-Sainte-Agathe, België

4 weken geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving

Respond to requests for assistance received from end users by phone, mail or via other interactive platforms - for example : chat tools - etc (Fist-line customer liaison).


  • Diagnose and resolve technical hardware and software issues
  • Make an initial assessment of incidents, attempting to resolve them (Remote user assistance) within Service Level Agreement guidelines.
  • Record and track all the interactions in the ticketing system (Service Management Tool, SMT)
  • Monitor progress of incident resolution relative to the appropriate SLA.
  • Managing the incident lifecycle, including closure and verification.
- follow up with end users to ensure complete resolution of issues

  • Participate in reconfiguration and installation of PC environment.
  • Follows standard service desk procedures & processes.
- follow up with customers and users to ensure complete resolution of issues

  • Advise staff on appropriate action & maintain the ownership of the incident & ensures updates.
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.
  • Review and keep documentation up to date (SharePoint, Knowledge base, etc.).

Type d'emploi :
CDI, Saisonnier

Salaire : 2 000,00€ à 2 300,00€ par mois


Avantages:

  • Aide au transport quotidien
  • Ordinateur de fonction

Programmation:

  • Travail de jour

Types de primes et de gratifications:

  • 13ème mois
  • Heures supplémentaires payées
  • Pécule de vacances

Formation:
- École primaire (Optionnel)

Lieu du poste :
En présentiel
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