Beschrijving

"Together we move the world"

Weet jij waar Volvo Group voor staat?

Volvo Group is vooral bekend als Volvo Trucks. Samen met onze medewerkers willen wij onze klanten helpen. Daarom bieden wij de beste transportoplossingen om de wereld te verbeteren. Het merk Volvo Trucks bestaat al vele jaren en heeft wereldwijd een sterke positie.

Wat maakt ons zo trots?

De kernwaarden van Volvo Group zijn kwaliteit, veiligheid en milieuzorg. Bij Volvo Trucks maak je deel uit van een wereldwijd en divers team. We werken met passie, we vertrouwen elkaar en we omarmen verandering om de markt voor te blijven.

Waarom hebben wij jou nodig?

Onze missie en visie is het streven naar constante kwaliteitsverbetering voor onze klanten. Wij zijn een van 's werelds meest bekende en gerespecteerde merken binnen de automobiele industrie. We zijn alleen beroemd vanwege onze medewerkers. De sterkste basis van ons bedrijf zijn mensen net zoals jij die ons willen helpen groeien. Zonder jou kunnen we niet verder

Benieuwd wat wij voor jou in huis hebben?

Bekijk onze vacatures

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might prevent that.

This is the job

Resolve financial queries:

• Deliver on the VAS KPI's on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.
• Liaise with dealers to secure corrections to invoice errors.
• Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.

Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:

• Investigate what happened and liaise between all relevant parties.
• Drive the conversation forwards to resolve the problem in a timely manner.
• Conclude the query, assigning responsibility and securing any financial resolutions.
• Contribute to Volvo's continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.

Are you the one?

• You are a proactive problem solver, able to look at the bigger picture and enjoy negotiating a resolution between parties with different perspectives.
• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You are comfortable working towards deadlines and targets.
• You are well organised and appreciate the value of attention to detail.
• You like working in a team, supporting and lifting each other up.
• You are fluent (written and verbal) in English and German or an other European Language is an asset

A perfect match?

• Full flexible working hours
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Competitive salary, with meal vouchers, transport costs etc.

This is a temporary assignment of 6 months.

Let's do this

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.

If you are ready to join us, just click the button and apply

Our recruitment team will get in touch with you very soon and set you up with a meeting with your future manager. You can also expect a chat with one of our colleagues to assess your level of fluency in the relevant languages.

After all that, what is left for you, is to cross your fingers as we will get back to you with our final feedback in a few days. We try to keep our process short and efficient for your convenience.

We value your data privacy and therefore do not accept applications via mail.