Service Now Expert - Brussels, België - apply2day
4 weken geleden
Beschrijving
On behalf of our client we are searching for a Service Now Expert to perform:- Conduct functional analysis of business requirements and processes
- Define user requirements
- Contribute to the improvement of Institution's service performance and quality, and increase the organization's IT Service Management maturity level
- Establish a continuous service and process management improvement mechanism/process
- Implement ServiceNow, a Self Service portal, and migrate data from the client's current ITSM platform
Requirements:
- Bachelor's Degree in IT or a related field
- At least 6 years of professional IT experience
- Expert knowledge in guiding and executing Service Now implementations in medium/large scale organizations (minimum of 3000 endusers)
- Extensive experience in leading and implementing the design of databases in ServiceNow, including identification, validation, and implementation (lead) of required CI classes, attributes, and integrations with thirdparty systems for maintaining the information in the CMDB
- ServiceNow Certification is mandatory (ServiceNow Fundamentals, Scripting in ServiceNow, ServiceNow Certified Application Developer)
- Proficiency in JavaScript
- Familiarity with UI, SQL, HTML5, and CSS
- ITIL knowledge/certification
- Knowledge of XML and structural concepts
- ITSM product Certified Consultant or Administrator level is a plus
- Experience in Active Directory, MS Windows Server 2003, 2008, 2008R2, VMWare, HyperV, and protocols such as LDAP, SSL, HTTPS, SMTP, IMAP, is advantageous
- Excellent written and spoken English skills are required.
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