Servicenow Functional Analyst - Brussels, België - 3D-ICT

3D-ICT

Geverifieerd bedrijf

Brussels, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Introductie

Implementation of IT Asset management process & functionality, involving migration requirements from legacy IT asset management tool to ServiceNow (Software and Hardware Asset management).
Implementation of ServiceNow Asset Management product.

Functie

Leads process definition (involving customer stakeholders) based on ServiceNow best practices & standards & ITIL for IT Asset management processes (Software & hardware asset management), including integrations to other processes like IT service request fulfillment
Capturing user requirements
Creation of roadmap for IT Asset management within the organisation, in concertation with stakeholders (ServiceNow platform management, customer stakeholders,).
Creates or supports creation of user stories for process implementation
System and functional testing of ServiceNow components
Supporting technical consultants in configuration & development
Supports users in user acceptance testing and rollout
Assure UAT has been done and has been signoff by stakeholders
Experience working in a large government or corporate enterprise environment.
Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a non
IT audience.
Proactively propositioning how ServiceNow features can be leveraged to better support IT Asset management within the organisation
Doing so by staying as much as possible in line with 'Out of the box' ServiceNow

Functie-eisen

Criteria
Business Knowledge and Skills

Understanding of IT Asset management best practices.
Strong knowledge and experience implementing ServiceNow based Asset management
Able to position best practices to steer Business (Process) decision taking process
Not afraid of uncertainties, using his/her skills & knowledge to turn insecurities & uncertainties into certainty
Familiarity with IT technologies including common hardware, networking, and software licensing
Strong Knowledge of the ITIL Framework
Knowledge of CMDB

Technical Skills:

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Ability to work with end users, technical staff and management as necessary.
Needs to work under pressure and meet deadlines.
Strong documentation and verbal/written communication skills.
Strong multitasking and analytical skills
Fluent in English (both orally and in writing) and at least one of Dutch and/or French
Hybrid working: remote/onsite
Able to work independently, strong problem solving techniques, proactive
Experience with offshore development teams is a plus

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