Customer Service French - Hasselt, België - Glowi Jobs

Beschrijving

Taakbeschrijving

Do you speak French and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we've got the perfect job for you For a multicultural and multilingual support platform we're looking for a Customer Service Officer French - English WEEKEND + 1 DAY.

Every day, our team ensures that our customers' broken-down vehicle or lorry gets back on the road as quickly as possible.

You will work in a small team in which you will be supported by a team lead and helpful colleagues.

You will meet lots of new people with unique stories and backgrounds.


And last but not least:
you will grow and learn new things every day.


Your main tasks will be:
Handling phone calls and emails: responding to the customer's inquiries and intervening parties.
Gathering information and checking the data for accuracy and completeness.
Providing technical support and communicating with workshops.
Updating the customer and all other parties involved.
Monitoring and controlling agreements with all parties involved.
Follow-up of all contract-related issues within the established deadlines. Sounds good? Then call or email ) soon.
Prefer to pop into the office? Welcome Coffee is ready and waiting. You will find us at Opheldingsweg 2 in Zonhoven. Customer service | support | logistics | transport | support | call centre
Aanbod

What's in it for you? At EBTS, you can count on a challenging and fulfilling job with many learning and growth opportunities.

You will work in a multicultural environment with a great atmosphere and nice colleagues.

You will work the weekends and one weekday, which allows a ton of flexibility during the day for hobbies, grocery shopping or spending time with your family and friends.

And of course, we offer a competitive salary in return for your hard work.
Meal vouchersGroup and hospitalisation insurance In winter, a nice hot bowl of soup every weekIn summer, soft drinks to cool you down
Skills en vaardigheden

For this job, we are looking for someone who has the following knowledge, experience and skills: KNOWLEDGE AND EXPERIENCE Language: French (proficient) & English (proficient).

Every additional language is a plus.


Computer skills:
Microsoft Office applications (Word, Excel, Outlook, ...)Technical knowledge (automotive, tyres, ...) is a plusNo specific experience requiredSKILLS Communicate effectively over the phoneProblem analysis and problem solvingCustomer- and results-orientedAccurate and high work standardMultitasker and stress resistant