Information Services Site Service Coordinator F/m/x - Brussels, België - Amaris Consulting

Amaris Consulting

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Who are we?:

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries.

Our solutions focus on four different Business Lines:
Information System & Digital, Telecom, Life Sciences and Engineering.

We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

Brief Call:
Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is - the number may vary depending on the level of seniority required for the position).

During the interviews, you will meet people from our team:
your line manager of course, but also other people related to your future role.

We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you.

Of course, you will also get to know Amaris:
our culture, our roots, our teams, and your career opportunities

Case study:
Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you

Job description:

Within our client and being part of their Information Services (IS), the
_IS Site Service Coordinator_ will be responsible for delivering locally IS Services for the 250 employees of BeNeLUX.

As an
_IS Site Service Coordinator_, you will have to:

Manage standard and non-standard requests made
Act as an escalation point for endusers or Service Desk where difficult or controversial tickets are received.
Manage, analyze customer complaints and recurrent incidents and propose solutions or areas for improvement.
Follow up projects to ensure they are delivered on time / in full / under budget, and according to the project planning.
Manages local services provided by partners (hardware & software support, externals) and cooperate with IS purchasing team.
Validate if provided services correspond to what contracts describes.
Actively participate to the implementation of new IT solutions/services/changes for service desk and deploy global solutions
Contribute to the infrastructure actions of Mergers, Acquisitions and Divestitures
Collaborate with technical IT and with global services (WAN, telephony,...) and escalate when necessary
Act as Local Security Officer in support of the Regional Security Officer to deliver and follow up the SISO tasks.
Work in partnership with various sites

THE IDEAL PROFILE

You have at least a bachelor's degree
You have at least 7 years' working experience in Information Services inside international & industrial environment
You are very comfortable with the use of IT tools (Google Apps, MS Office,) and SAP and are open to develop learning of new tools.
You have an excellent ability to prioritize tasks and projects to optimize the daily operations
You are able to manage small teams and are a real team player.
You have the necessary skills to solve each problem by identifying the root cause.
You have a proactive and autonomous working style.
You have good knowledge of IS hardware management (PC, servers, printers,)
You are good at English, Dutch and French.