Local IT Support - Laakdal, België - Stefanini Group

Stefanini Group

Geverifieerd bedrijf

Laakdal, België

4 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

The position will require an individual to solve customer support issues in a mixed mode by either; visiting the end-user's desk location, working "remotely" from the IT department office, or at the client's Performance Bar location(s) serving customers face to face in real time.

Responsibilities:

Operate a walkup "Performance Bar" in the client office resolving issues in real time;
Support of;
Windows 10 and Apple OS/X devices.

- iOS, Android and Windows phones
- iPads and Windows tablets

Hardware peripherals
Microsoft Office Suites (13/16/0365) on Windows and Mac
AV/VC and networking equipment
Use of the client's ITSM tool, Service-Now to create, update and resolve Incident and Request records;
Perform Installs, moves, adds, changes (IMAC);
Assist with user/team relocations and/or office refit/expansion/closures;
Security Equipment support
Network gear support;
Miscellaneous equipment support including:
Display equipment;
UPS equipment;

- generators;

AV and VC equipment;
Peripherals;
Personal devices;

Required Qualifications

Very strong sense of customer service (this is a customer facing role)
Excellent Verbal and Written Communication Skills in English and Dutch
Ability to resolve Windows 10 and OS X Operating System Issues and Errors
Basic Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications (2013 and higher)
Customer infrastructure support (wiring and connectivity)
Technical degree or equivalent experience
Some experience with support and administration of telephones (PBX system and/or VoIP system).
Flexibility for shift work: There are two options available:

Day shifts: Monday