Service Desk Agent - Brussels, België - WESTPOLE Belgium

WESTPOLE Belgium
WESTPOLE Belgium
Geverifieerd bedrijf
Brussels, België

1 week geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving
Introduction

WESTPOLE is currently searching for a Service Desk Agent to join one of our clients in Brussels.

ONSITE / NEARSITE (Two days/week in office and living up two hours from Brussels).


  • DESCRIPTION OF TASKS

The following tasks will be performed:

  • Mastering of information sites and maintenance of the unit's knowledge base
  • Followup of service quality in the context of incidents
  • Management and followup of user requests
  • Guidance regarding the use of information systems
  • Management of incidents related to information systems; organisation of the reporting
  • Conception and organisation of user documentation for information systems
  • Participation in user, service and project meetings
  • Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues
  • KNOWLEDGE AND SKILLS

Following knowledge are required for the tasks:

  • Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
  • Knowledge of end user/client support in eBusiness/eCommerce is an asset
  • Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance
  • Good reporting methods
  • Good IT skills; very good knowledge of MS-OFFICE tools is mandatory
  • Very good knowledge in ITIL procedures or equivalent and the related support tools is mandatory
  • Ability to participate in multilingual meetings, ease of communication.
  • Very good command of the English language is mandatory
  • Excellent communication / writing skills.
  • Capability of integration in an international/multicultural environment, rapid selfstarting capability and experience in working in a team.
  • OFFER

What we offer:


A freelance contract or an open-ended contract with:

  • real career possibilities in a fascinating IT sector within a constantly growing dynamic company and a well-established international track record.
- a strong learning and development program.
- a challenging environment, where collaborative working and continuous self-improvement is the key to success.
- a good work-life balance.
- a competitive salary package, including meal vouchers, hospital insurance, pension insurance plan, etc.
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