Customer Support Analyst - Rumst, België - Cummins Inc.

Cummins Inc.

Geverifieerd bedrijf

Rumst, België

6 dagen geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Customer Support Analyst

Description

Your tasks

üYou are responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.

üYou will act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders, providing accurate documentation and continual communication to customer throughout the process.

üYou can take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

üYou maintain accurate records of all internal and external interactions in the appropriate database/system.

üYou ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

üYou act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

üYou prepare and distribute standard and customized internal and customer reports.

Your profile
üYou have knowledge of Quality Management Systems and an understanding of Customer Order Management policies, procedures, and metrics.

üYou are strong in effective communication and can express yourself fluently in English, both orally and in writing.

üYou have a sense of customer focus and stakeholder management.

üManaging complex and large amounts of information is one of your strengths.

What we offer
üYou will find yourself in a warm environment and open working atmosphere.

üAttractive salary package with fringe benefits.

üVariable compensation based on organizational goals.

üHybrid position.

Job SUPPLY CHAIN PLANNING

Primary Location Belgium-Antwerp-Mechelen-Belgium, Rumst, General Office Building

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 8, 2023, 7:25:53 AM

Unposting Date Ongoing

Organization Cummins Filtration

Role Category Hybrid - Potential for Partial Remote

Req ID: 230005E1