Team Lead Security Operations - Evere, België - USG Professionals

USG Professionals

Geverifieerd bedrijf

Evere, België

2 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Omschrijving:

Team Quality Management Follow up that the service level agreeements and quality of delivered services by the team is at the required level.

Make necesarry changes to enable quality improvement.

ServiceNow Dashboard(s)

Coordinate Team Meetings Steer and lead the team meetings, ensurign that all necessary topics are reported on by team members

Coordinate Incident Management Ensure all incidents related to technology services that Cyber Security team is managing, are assigned, well-documented and closed off in time.

Coodinate assignment between Level 1 & Level 2 SecOps Engineer.

Single-point-of-contact for IT operational team during major incident management calls, with the focus of putting the best-suited team member(s) in the call.

Coordinate Task Management Ensure all change request tasks related to technology services that Cyber Security team is managing, are assigned, well-documented and closed off in time.

Coodinate assignment between Level 1 & Level 2 SecOps Engineer.

Coordinate Change Management Ensuring non-standard changes to technology services Cyber Security team is managing is done following internal release management processes.

Detect and improve if change forms are obsolete, incorrect or missing and ensure all request types are represented. Ensure the approval flows of all business services are correctly defined and working.

Coordinate Threat Intelligence Ensure that ad-hoc threat information is picked up by the team and necessary incidents are assigned. Ensure ad-hoc requests, [C]ISO are being picked up and reported on as urgency requires

Continuous Knowledge Management Ensure standard operating procedures are created, regularly updated and qualitatitve.
Follow up that knowledge articles, architectural diagrams and service documentation are centralised and regularly updated.

Lead the security operations team that manages the cyber security capabilities and ensure the service management is qualitative, measurable and reportable.

Manage the workload of L1 & L2 team members, and ensure no tasks, incidents or ad-hoc requests are not handled.

Ensure pro-active reporting to cyber management team. Serve as single-point-of-contact for other teams and during major incident management calls.

Profiel

Have at least 5 years of security experience on managing IT operational teams, with focus on IT service support.
Have a good understanding of IT Service Management, preferable ITIL certified.
Have strong planning and organizational skills
Superior written and verbal communication skills
Have strong interpersonal and network development skills
Can work comfortably under pressure with clear and to the point reporting.
Can explain technical concepts to executives in a digestible fashion
Have experience with ServiceNow as ITSM tool.
Have experience in an International Enterprise and have worked across different organizations, nationalities and cultural differences

Aanbod
Talent must be pampered.

That is why we not only offer you a permanent contract of indefinite duration in exchange for your knowledge and commitment.

We also act as your career planner and look for the best opportunities, training and growth opportunities for you.

In addition to your competitive salary, you will receive a lot of fringe benefits (daily allowance, group and hospitalization insurance, company car,...).

Are you a freelancer? Of course, you are also eligible and will receive a competitive rate.

Bedrijfsinfo
Are you looking for an employer to guide your ICT skills in the right direction? Are you impatient to let your dynamism and ambition bear fruit in difficult projects? This is what we offer you at USG ICT, because we make the most of your knowledge and skills

Your mission:
to carry out various missions and thus strengthen the results of our customers.

**Freelancers are also welcome