Application Support Agent - Brussels, België - Ellis IT

Beschrijving

of tasks Receive and log requests/incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.

Keep end-user informed on request status and progress Participate to meetings with the development team. Improving documentation and creating FAQs based on received calls Delivering of training to EC Officials Knowledge and skills Higher education or equivalent overall experience High communication skills and ensure customer satisfaction A first successful experience in user support (minimum 2 years)

European level C1 in French and English is mandatory Have a good analytical skills and quickly understand process Be solution-oriented as well proactive and reactive to any problem High communication skills and insure customer satisfaction Ability to work in an international/multicultural environment Strong team player with excellent relationship skills You are stress resistant and are able to impart knowledge at various levels Miscellaneous:
Any other language is an asset ITIL Foundation Certified