Customer Care Officer - Brussels, België - Oliver James Associates

Oliver James Associates
Oliver James Associates
Geverifieerd bedrijf
Brussels, België

4 weken geleden

Sophie Dubois

Geplaatst door:

Sophie Dubois

beBee Recruiter
Beschrijving

JOB TASKS
Manage requests and resolve them within the agreed upon timeframe (SLA),

  • Processing the return of cards (scan and resend),
  • Enrichment of our database, updating of customer files,
  • Processing of investigation requests related to our electronic products (Belgian)
  • Actively participate in the launch of the digital Ticket Restaurant in the GD
Luxembourg by providing a rigorous follow-up of customer/sales/first line requests

  • Handles customer complaints (level 2)
  • Transmits "Product" information
  • Proactively and qualitatively analyze and process all customer/first line/sales requests
(investigations, orders...), through his mastery of our internal procedures, his

internal procedures, knowledge of our products and management tools.

  • Consolidates the relationship of trust with the customer and builds loyalty to our company through his/her
initiatives and his ability to propose appropriate solutions

  • Collaborates in the achievement of the different objectives
  • Participates in the improvement of the quality and efficiency of Customer Care (organization,
processes, tools, interdepartmental collaboration, etc.)

  • Participates in the analysis of the causes of nonquality, proposes to his/her manager any action for
and participates in their implementation.

  • Contacts customers by telephone if necessary
  • Demonstrates a collegial spirit within the department and the company

YOUR PROFILE

  • You have a bachelor's degree (professional or university)
  • You have already acquired a first proven experience in an after sales/support department,
  • You are trilingual (NL/FR/EN). You have a perfect command of the written word,
  • You are administratively versatile and have a good knowledge of MS
Office,

  • You are able to provide accurate and neat work.
  • You are very rigorous and have a strong capacity of adaptability,
  • You are able to work independently,
  • You must have a certain computer dexterity.
  • You have a very good relational contact and a good listening,
  • You have a commercial spirit,
  • You have a sense of initiative and quality of service,
  • You are able to work under pressure,
  • You have an analytical capacity,
  • You are dynamic,
  • You have a good team spirit.
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