6168 Functional Analyst - Mechelen, België - Magno IT Recruitment

Magno IT Recruitment

Geverifieerd bedrijf

Mechelen, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Are you a Medior/Senior Functional Analyst - Digital and eager to consider a new project? How about a role at a large Telecom and Entertainment company in MECHELEN?
General information

Duration: First contract is for 3 months with rolling extension.
No

of working hours:
40 hours per week

Location: 2 day(s) per week in office in Mechelen
Contract type: payroll
VISA sponsorship: Yes

Deadline:
Date 26 Dec

What is the project about?
Our analysts are in the midst of the action when it comes to the digital developments. They play a key role in translating our customer experience vision into stories ready to build.

With commitment to innovation and customer centric solutions, it's our functional analysts who shape and guide the implementation of our strategic initiatives.

Responsibilities:

Determine and develop functional requirements for systems in production such as; Customer Selfservice portal, Customer Care Center (voice, written care & social media)
Using technology, such as: Adobe Experience Manager, Pega Engagement Platform
Partner with your product owner and other stakeholders to translate business demands into (technical) requirements
Understand the customer's need and guard best practices in the customer's journey
Ensure clear user stories and acceptance criteria are in place for development planning

About the client:

This client is a provider of media, telecommunications and entertainment services. They are a leading provider of converged connected entertainment and business solutions. They provide connectivity, entertainment and business solutions. They want to enable and inspire customers to get the most out of their digital lives and businesses.

Through the innovative products and the qualitative customer services, they want to respond to their customers' expectations, offering them the best possible experience in the digital world.

Requirements:

Proven experience in functional analysis for digital, customerfacing solutions and custom software development
Practical experience generating functional documentation
Experience with (REST) API's and data mapping
Proficiency with UML and technical writing
Excellent communicator with the ability to translate business requirements into actionable user stories
Proven capabilities in project and usertesting management
Good knowledge of Confluence and Jira
Experience within the Telecommunications sector is a plus
Experience with Agile ways of working in an iterative model is a plus
Fluent in English and Dutch