Customer Success Manager - Gent, België - Bricsys

Bricsys

Geverifieerd bedrijf

Gent, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

_Bricsys , part of Hexagon, is the global technology company that creates the Bricsys 24/7 project collaboration [cloud] platform and the BricsCAD family of computer aided design (CAD) [desktop] products.

Bricsys 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout the AEC lifecycle. An easytouse cloud platform, Bricsys 24/7 enables better collaboration, communication and coordination. Unlimited users, rolebased file access and automated workflows are just a few of its many powerful features._

We are currently looking for an experienced Customer Success Manager to join our growing 24/7 team. In this role, you will

Build up an in depth understanding of the Bricsys products
Work with new and existing customers to provide onboarding, integration and education to drive longterm customer success
Build strong, authentic relationships with key customer stakeholders to fully and proactively understand the customer's needs and how we can help them succeed
Be the voice of the customer for internal Bricsys teams, help guide the roadmap and future development based on your product and customer knowledge
Work closely with the support team to followup on issues for your key accounts, and support the team with your understanding of the customers
Ensure best practices are adopted for product use
Be accountable for client renewal, upsell and retention results and high customer satisfaction
Proactively work with internal and external stakeholders to guide customers to successful resolutions if issues would arise
Deliver presentations, demos, and proof of concepts to customer and prospects either remotely or inperson

The role has a global remit while the majority of your time will be dedicated to our customers based in the Benelux region.

We are looking for

A strong background in a similar customersuccess focused role with international scope (e.g. pre/postsales support, customer success, key account management)

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Experience in high-growth international software businesses offering SaaS/cloud-based solutions:

Fluency in Dutch and English. Good command of French and/or other languages is a strong asset
Proven effectiveness in collaborating with customers and the ability to understand and explain technical solutions
A quick learner, with strong analytical skills, who enjoys getting to the bottom of our solutions, and loves helping customers.
Comfortable in a highly collaborative international environment with a handson and cando attitude
Ability to work independently and prioritize multiple tasks
Ability to operate under strict deadlines and in a fastpaced environment
Availability and willingness to travel intensively within Belgium, and internationally based on needs
Degree in a relevant field

About Bricsys

Bricsys , part of Hexagon, is the global technology company that creates the Bricsys 24/7 project collaboration [cloud] platform and the BricsCAD family of computer aided design (CAD) [desktop] products.

Bricsys 24/7 ensures that the right information is in the right hands at the right time to reduce risk and improve project productivity throughout the AEC lifecycle.

An easy-to-use cloud platform, Bricsys 24/7 enables better collaboration, communication and coordination. Unlimited users, role-based file access and automated workflows are just a few of its many powerful features.

About Hexagon

Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Why Bricsys?
You join a company that fully invests in you.

We believe that working together is important, but having fun together is even more so therefore you will be part of an international environment, working with passionate people & enjoying pizza Friday afternoons.

We strongly believe in 'hybrid way of working' in which we alternate working from home with working in the office & supporting the joy of flexible working hours

Job Types:
Full-time, Permanent contract

Benefits: