Labs Site Services Team Leader tracking and Shipping - Zaventem, België - Thermo Fisher Scientific

Thermo Fisher Scientific

Geverifieerd bedrijf

Zaventem, België

3 weken geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Responsibilities:

Global oversight of Tracking Team and Shipping Assistants.

Evaluates Performance and identifies and corrects performance problems. Point of escalation for calls related to logístical issues.

Ensures efficient and effective operations of the department and is responsible for quality within the section.

Supervises and participates in the daily operations of the Global Tracking Team, Shipping Assistants or where needed and follows up on complaints/issues until resolution.

Provides training for new personnel or when new processes are implemented.

Attends study protocol meetings and educates staff on issues requiring attention. Creates holiday planning for the team.

As a member of the GSS Leadership team your presence onsite may be required for the following events, but not limited to:

Meetings and/or trainings, team coaching
Audits
Kitting activities
Vendor visits (couriers, kitting vendors_, _)_

Additional / Specific

Responsibilities:

Reports to (Assoc) Mgr level or higher
Manage Logistics Coordinators of the Tracking Team
Act as a Backup to the Team Lead of the Maintenance Team
Manage Shipping Assistants
Directs and participates in all aspect of daily operations of the department
Provides training to new staff members and when new processes are implemented.
Evaluates Performance and identifies and corrects performance problems
Manage courier performance, save monthly performance reports on Sharepoint
Attend QBR meetings with couriers
Attend client meetings to present courier capabilities, challenges or setup
IATA certified
Manages IATA certification for Logistics Team (all subgroups)
Point of escalation for calls related to courier issues, performance and logístical issues and escalates to management/appropriate department to ensure satisfaction of internal and external customers.
Assist Management with training; quality compliance; SOP reviews and updates.
Coordinate the review and action required on custom reports
Manage Courier as it relates to operations
Systems issues
Operational performance issues
Courier assignments
Courier contact sheets
Pick up/Deliveries
Courier service interruption notifications
Weather
Natural disaster
Holidays
Strike
Manage Logistics Quality Events
Maintenance
Couriers
Shipping material out of PPD GCL EU
Manage Sharepoint
3PL Shipments Tracking
Courier WayBill Match Up
GSS Couriers
Materials Management/Special Supplies Shipped from PPD GCL EU
Manage Setting Systems Courier TAT
Supports and serves as a back up to Team lead Site Services_Study Maintenance
Supports and serves as back up to (Associate) Manager Site Services_Global Logistics