Service Level Manager - Brussels, België - AMA European Consulting

AMA European Consulting

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Are you looking for a dynamic and challenging opportunity to take your Service Level Management career to the next level? Look no further

We are actively seeking a service level manager who can proficiently manage the daily service level management tasks, guaranteeing that the service levels meet the SLAs and OLAs.

Key responsibilities:

Being the primary point of contact for business stakeholders.
Collaborating with squads within eOPS, as well as other squads/tribes, to follow up on any open items related to Incident & Problem management, Release, and Change management in a proactive manner.
Conducting weekly operations meetings and monthly steering committee meetings if required.
Taking proactive measures to handle servicerelated escalations.
Analyzing, interpreting, and compiling data to develop a comprehensive solution.
Completing other tasks assigned by the line manager based on priority.

Skills:

Experience with Incident & Problem management
Release and change coordination

ITSM tool

ITIL processes
Agile, Waterfall

Office 36

Strong communication and leadership skills
Experience working with crossfunctional teams and managing multiple stakeholders.
Bachelor's degree in a related field (e.g. Computer Science, Engineering, Business) is preferred, but not required.

SLM #IT #Agile #Leadership #E2E Delivery #Stakeholders #EN

Work Location:
Hybrid remote in 1000 Brussel