Beschrijving

Customer Success Manager (m/f/d) with focuson onboarding HR software

Job description

Who we are

As an HRsoftware company with a professional start-up character, wecurrently employ around 40 people at our locations in Munich andBasel. With , we ensure that HR management isfinally fun again through the fully digital processing of all worksteps in the HR department - from recruiting, personneladministration and talent management to time and performancerecording. Our customers are employers who want more than thelimited functional depth and usability of simple "all-in-onesoftware" and at the same time a less bulky and cost-intensivesolution than enterprise solutions. To support our growth as a SaaScompany, we are looking for the next possible date for a

Customer Success Manager (m/f/d) with a focus ononboarding HR software
Permanent position, full-time,greater Munich area with home office Tasks

• You are mainly responsible forthe complete implementation of our HR software solutions for ournew customers up to the go-live "in time", "in budget" and "infunction".
• This includes project managementin the sense of coordinating and implementing standardizeddeadlines (kick-off, regular jour fixe, training, go-live) as wellas the operational doing of central setup steps in the software(app settings, workflows, data import) for or together with thecustomer
• You will also advise our customerson changing familiar processes within the scope of theirpossibilities in order to bring more process speed/efficiency toonboarding, but above all to day-to-day HR work from the go-live ofour software
• You ensure that our customersare able to navigate our software securely and efficiently from thefirst day after go-live and that they remember onboarding as aprofessional and efficient experience.
• Youdocument all coordination and work steps with your customers in ourCRM & ticketing system and ensure a seamless transition ofcustomers to our support team after go-live.
• You support our support team with particularly tricky supportrequests (2nd level support) or in the event of capacitybottlenecks

What we expect

• Completed vocational training orstudies
• At least 2 years of professionalexperience in a comparable position in the customer success of aB2B software product
• Experience in managingsoftware implementation projects
• Fluency inGerman (Fluent German is a must)
• Interest insoftware products and the HR industry
• Structured and meticulous way of working
• Strong communication and project management skills
• Enjoy dealing with customers on a daily basis,especially via video conferencing
• "Problems"are not a burden for you, but an interesting nut to crack
• A desire to grow with our dynamic company

What we offer

• A dynamic software company with aprofessional start-up character, interesting people, numerousevents outside of work, short distances and fast developmentopportunities
• Flexible workplace model - youlike to come to our office in Munich regularly, but you can also doa lot of your work flexibly from your home office
• Competitive salary
• Modern tools,technologies and work equipment
• 30 days'vacation to recharge your batteries
• Abeautiful office in the middle of Munich

If this sounds appealing to you, we would love to hearfrom you. Apply today to help us drive digitalization in HRforward.

Location

Location:

Jacando Ltd.

Street:

Welfenstrasse 22

City:

81541 Munich

Country:

Germany

About us / About

Our professionalHR software Jacando ensures that HR management is finally fun againthanks to the fully digital processing of all work steps in the HRdepartment - from applicant management to personnel administrationand talent management to time and performance recording. Thisclearly sets Jacando apart from typical "entry-level/all-in-onesoftware": our customers are employers who want more than thelimited functional depth and usability of typical"entry-level/all-in-one software".

Over 600companies use our products every day. Our goal: to grow stronglyand revolutionize the HR world with our products. The secretingredient to jacando's success does not lie in perfectly organizedproject plans or densely packed code, but in our team: dynamic,ambitious, international and passionate at all times. Together, wego full throttle to help our customers move forward digitally andefficiently in HR management.

We have beenpart of the TENHIL Group since 2022 and can therefore draw on thecontacts, infrastructure and valuable services and resources of oneof the largest providers of HR solutions in Germany.

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Our professional HR softwareJacando ensures that HR management is finally fun again by handlingall work steps in the HR department fully digitally - fromapplicant management to personnel administration and talentmanagement to time and performance recording. This clearlydistinguishes Jacando from typical "entry-level/all-in-onesoftware": Our customers are employers who want more than thelimited functional depth and usability of typical"entry-level/all-in-one software".

Over 600companies use our products every day. Our goal: to grow stronglyand revolutionize the HR world with our products. The secretingredient to jacando's success is not perfectly organized projectplans or densely packed code, but our team: dynamic, ambitious,international and passionate at every second. Together, we go fullthrottle to help our customers advance digitally and efficiently inHR management.

Since 2022, we have been partof the TENHIL Group and can thus draw on contacts, infrastructureand valuable services and resources of one of the largest providersof HR solutions in Germany.

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