Export / Import Agent - Biopharma - Zaventem, België - Elogistics Job

Beschrijving

Nieuw


Function:


About the job
Their commitment to People, Quality and Innovation means they deliver career opportunities that few others can match.

From their beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, they now have over 3,000 employees at 140 offices in more than 50 countries worldwide.

Position Summary
The Customer Service Representative is responsible for communication and contact with customers and prospects:

• File and job creation and operational follow-up of shipments: pick-up, packaging, customs, airfreight, dispatching, delivery
• Communication with suppliers and contacts involved: drivers, airlines, customs
• Inter Company communication: colleagues from Operations or Customer Service and other departments such as Sales and Administration, other international offices

Primary Duties And Responsibilities

• Communication and contact with customers and prospects.
• Develop customer relationships
• Plan and execute shipment orders
• Prepare and submit written quotes to customers
• Provide customer specific reporting
• Be a key player in booking and cutting waybill
• Monitor and track ongoing shipments, react to any deviations
• Communicate temperature results asap after delivery, check and note any deviations.
• Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
• Build and maintain relationships with other offices, clients, agents, airlines, handling agents and suppliers

What your background should look like

Experience And Educational Requirements

• Be
  fluent in
  French, Dutch and English (other languages are benefit but not essential)
• Have gained experience in the logistics sector (Freight forwarder, other Courier Company, Airline, handling agent, pharmaceutical company, etc.) is preferred. Customer service experience in other business to business industries, with consultative and problem solving skills will be considered
• Provide strong organisational skills and pay attention to detail
• Resolve issues quickly and efficiently
• Have an in depth knowledge of Microsoft Word, Excel, Power Point and Outlook and other IT programs

What our client offers
They offer competitive total rewards compensation.

Their commitment to their associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across their associate population.

Throughout their global footprint and various business units, they take a balanced approach to the benefits they offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.


Equal Employment Opportunity

Our client is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Location:

Zaventem


Publication date:


Contact person:

Bernard Hensmans