UX Designer - Brussels, België - AMA European Consulting

AMA European Consulting

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Business & Service designer:

Develop new or improve on existing products & services and their end-2-end experience, ensuring the best fit in terms of desirability (people), feasibility (technology), sustainability, and viability (business).

You will follow the "double diamond" or service design methodology to complete your mission.

You are the owner of this design process and are ultimately responsible for the 1st diamond:
you facilitate all workshops needed to land a fitting value proposition/CX improvement and its execution. You start with investigating existing data & research and when necessary, you organize additional market

Required Responsibilities:

Collaborate with squad and business stakeholders to define & align on the project scope
Collect and analyse customer data & market insights to validate most critical assumptions
Plan and conduct user research, and convert findings into an actionable report
Translate insights into deliverables such as customer archetypes, crosschannel journey maps and service blueprints
Identify strategic opportunities and test & iterate on different ideas/prototypes
Formulate the value proposition & convey complex information by using visual methods
Provide input & support the (lean) business case in collaboration with pricing team
Organise and facilitate cocreation workshops to gain input & alignment with stakeholders throughout the design process
Assist your squad in refining requirements, and your UX colleague with UX deliverables (prototypes, wireframes, user flows,)
Share knowledge with & learn from your fellow (business & service) designers

Degree & Experience:

Minimum 3, ideally 5 years of experience as a business/service designer or UX/CX strategist with demonstrable experience in dealing with a wide range of complex problems in a 'humancentred' way
You are able to independently lead and deliver a complete service design track, including conducting customer/user research (qualitative & quantitative) that concludes with clear insights and constructive recommendations.
Confident in facilitating workshops to find solutions together with stakeholders from all levels
Excellent visual and verbal communication skills with which you can combine the skill of empathic listening on the one hand with the skill of convincing others on the other.
You excel in conceptual design & strategic thinking
Relevant experience on large digital business projects in large companies

Technical skills:

Experience with digital collaboration tools such as Figjam, Miro or Mural
Experience with design tools like Figma, Sketch or Invision is a plus
Experience working with data analytics platforms like Qualtrics, MicroStrategy or Tableau is a plus

Attitudes/Behaviour:

Customer focused
You are used to performing in ambiguity and change, as well as being open to trying tools/concepts/methods for the first time
You have a handson & cando mentality
Strong conceptual mind
Aware of the latest digital developments, curious and actively looking to learn
Planning and organisation
Analytical
Self sufficient
Growth mindset

Languages: