IT Onsite Technician l2 - Feluy, België - Hemmersbach GmbH & Co. KG

Beschrijving

Our company is looking for an IT technician that will support various projects and end users in Brussels.

The detailed information is specified below.

Your tasks

Attending periodical meetings with the client leadership

Working properly with client's ticketing system, dealing with incidents and requests in accordance with SLA's

Giving priority to VIPs' cases and high priority cases pointed out by the client's leadership

Cooperating with client's teams in the resolution of local cases

Supporting remote users, if needed

Providing new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client's standard

Assisting customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines

Contacting end users, especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as avoiding future reoccurrences of such cases

Supporting client's remote teams, in case of site's servers/network devices require local intervention

Supporting local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms

Keeping track of spare items in stock, updating on weekly basis a report to be issued in SharePoint

Delivering attendance sheet regularly

Your skills

Languages :
English, French and Dutch is a strong plus

Customer orientation

Good end-user liaison

Problem solving and decision-making attitude

Constantly oriented to deliver results

Availability in working in Team

Availability in working under pressure

Ability to work and organize the work without supervision

Flexibility and cooperative attitude

Polite behaviour and good manners

Able to work on own initiative

Good command of English and fluency either in French or in Dutch

(A valid driving Licence)

Does this offer seem interesting to you? If yes, do not hesitate to apply via the button below.