CRM Technical Product Lead - Evere, België - Toyota Motor Europe

Toyota Motor Europe

Geverifieerd bedrijf

Evere, België

3 weken geleden

Geplaatst door:

Sophie Dubois

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Beschrijving

Company Information:

Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota's European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life.

Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do.

This basic principle for us is called:
"KAIZEN" and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer's satisfaction.

Check out:

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits.

We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office.

You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements.

The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics.

We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your Profile:

Education/Training:

University degree Business and/or Computer Science.

Minimum 5 years relevant post qualification experience.

Fluent in English (TME business language)

Expertise:

3+ years of working with CRM and/or marketing systems (ideally MS Dynamics)

Deep functional knowledge of CRM features/capabilities.

Experience working with Microsoft Azure stack (i.e for system integration)

Experience with other platforms and technologies supporting a CRM a definite plus (i.e Database,

Business Intelligence, Saleforce Marketing Cloud etc)

Experience working with senior stakeholders in translating business strategy into implementation

roadmaps (to be model, as is model, etc.) and to act as a trusted adviser.

Experience with leading small/medium sized technical teams.

Experience with Scrum/Agile Project Management Frameworks an advantage.

Skills:

Versatile - open for learning and discovering new technologies / business areas

Forward Thinking - don't comprimise on taking the hard decisions for long term benefit

Opinionated - have a strong opinion on direction and be able to justify why

Diplomatic - sense of other people and how to deliver a message

Place of employment:

Belgium - Brussels (Evere) : Toyota Motor Europe, Head Office

You have a Toyota DNA, this means you show:

Courage: you are ready to let go of the easy path to reach challenging targets

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Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
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Creativity: your passion drives you to explore innovative ideas and challenge the impossible
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Curiosity: you combine imagination and fact-based observation
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Coaching: you share knowledge and feedback with your colleagues and celebrate each other's success

Your team and your responsibilities:

Team/division description:

the European Region (40+ countries) for both Toyota and Lexus brands.

The team designs, develops and maintains CRM and Lead Management Tools used by the National

Marketing and Sales Companies (NMSC) and by the Retailer Network as part of Toyota Omnichannel

Architecture strategy.

The team additionally coordinates local market initiatives and developments to ensure that they are

compliant and compatible with the central tools & hosting.

The key platforms being employed are Microsoft Dynamics for CRM and Salesforce Marketing Cloud for

campaign execution.

Your responsibilities:

The CRM Technical Product Lead is responsible for taking the lead in defining the CRM product

strategy and technical/feature roadmaps and working with the team to ensure high quality delivery.

Working with key stakeholders across the business organisation to understand and capture the

business strategy and operational requirements.

Translating the business strategy and requirements into practical technical feature roadmaps and

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