C004651 IT Service Desk Technician (NS) - FRI 13 Feb - Brussels

Alleen voor geregistreerde leden Brussels, België

2 weken geleden

Job summary

As IT Service Desk Technician you will be responsible for first contact resolution (1st line resolution). You will troubleshoot and resolve software and hardware issues in a broad range of IT products and services including laptops VPN connectivity Microsoft products Business Applications Mobile devices (smartphones & tables) work environment applications and configuration of devices through MDM User Access Management Lifecycle of Service Management tickets Incident Management Service Request Management Change Management Change Coordination IT Asset Managements Keep asset management systems up to date Knowledge Managements Create maintain utilise SOP processes support documentation You must have a currently active NATO SECRET security clearance Relevant Service Desk 1st level support experience is a must Higher vocational training in relevant discipline with years post-related experience or secondary educational qualification with years post-related experience Required skills knowledge & experiences The candidate must have currently active NATO SECRET security clearance Relevant Service Desk 1st level support experience is a must Higher vocational training in relevant discipline with years postrelated experienced or secondary educational qualification with yearspostrelated experienced Extensive knowledge Microsoft desktop applications Office OS Extensive knowledge BMC Remedy Extensive knowledgeservice desk ticketing tools Minimal Mobile Device Managements required Language SkillsNATO HQ official languages English French Both are required A thorough knowledge English written spoken Good working knowledgespoken French Competencies Personal Attributes Relating Networking Easily establishes good relationships users staff relates well people all levels builds wide effective networks contacts uses humor appropriately bring warmth relationships others Delivering Results Meeting Customer Expectations Focuses customer needs satisfaction sets high standards quality quantity monitors maintains quality productivity works systematic methodical orderly way consistently achieves project goals Adapting Responding Change Adapts changing circumstances tolerates ambiguity accepts new ideas change initiatives adapts interpersonal style suit different people situations shows interest new experiences Communication Skills Good diplomacy tact

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