Freelance Functional Analyst - Antwerpen, België - Konato

Konato

Geverifieerd bedrijf

Antwerpen, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our analysts are in the midst of the action when it comes to the digital developments at Telenet. They play a key role in translating our customer experience vision into stories ready to build.

With commitment to innovation and customer centric solutions, it's our functional analysts who shape and guide the implementation of our strategic initiatives.

Challenges:

Determine and develop functional requirements for systems in production, such as:

Website & App
Customer Selfservice portal
Customer Care Center (voice, written care & social media)

Using technology, such as:

Adobe Experience Manager
Pega Engagement Platform
Partner with your product owner and other stakeholders across Telenet to translate business demands into (technical) requirements
Understand the customer's need and guard best practices in the customer's journey
Ensure clear user stories and acceptance criteria are in place for development planning

Wishlist:

Proven experience in functional analysis for digital, customer-facing solutions and custom software development
Practical experience generating functional documentation
Experience with (REST) API's and data mapping
Proficiency with UML and technical writing
Excellent communicator with the ability to translate business requirements into actionable user stories
Proven capabilities in project and user-testing management
Good knowledge of Confluence and Jira
Experience within the Telecommunications sector is a plus
Experience with Agile ways of working in an iterative model is a plus
Fluent in English and Dutch